Warranty

Limited Warranty Information for Current Buddy Microphones sold and used in U.S.A. and Canada only.

InSync Speech Technologies, Inc. warrants its products to be free from defects in material and workmanship for a period of (1) year from the date of original invoice.  If the product proves to be defective in material or workmanship during the warranty period, InSync Speech Technologies will, at its sole option, repair or replace the product with a similar current product at the time.  The repaired or replaced unit will be covered by the balance of the time remaining on the customer’s original limited warranty.  InSync Speech Technologies provides no warranty for third party hardware or software included with the product.

Warranty does not cover:

1. 1) Any microphone on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from
   a. Accident, misuse, neglect, fire, water, other damaging acts of nature, and product modification.
   b. Repair or attempted repair by anyone not authorized in writing by InSync Speech Technologies.
   c. Causes external to the product, such as electrical power fluctuation by the attached computer and its USB port.
   d. Normal wear and tear.
   e. Any other cause which does not relate to a product defect.
3. Removal, installation and set-up service charges.
4. Return shipping charges if microphone received for repair is found to be working correctly when received at our location.

How to get warranty service

To obtain warranty service, you must first obtain a Return Material Authorization (RMA) number from InSync Speech Technologies.
To obtain an RMA online, visit our website at: http://www.InSyncSpeech.com

Alternatively, you can request and RMA Number by email, contact us at [email protected].  Please include the following information:

1. A copy of original dated invoice.
2. Product serial number
3. Your name.
4. Your address.
5. Number and description of units shipped.
6. Name and daytime telephone number of person to call, should contact be necessary.
7. Reason for return and a detailed description of the problem.

Once customer has received the RMA number, the product should be sent prepaid (collect shipment will be refused) to:

InSync Speech Technologies, Inc.
Customer Service
RMA # ___________

Please use the original container, or pack the unit(s) in a sturdy carton with sufficient packing material to prevent damage during shipping and handling. Include the following information:

1. A proof of purchase indicating model number and date of purchase.
2. The RMA number clearly visible on the outside of the shipping box.
3. Bill to Address.
4. Ship to Address.
5. Number and description of units shipped.
6. Name and telephone number of person to call, should contact be necessary.
7. All manuals and accessories and software (if applicable)
8. Reason for return and description of the problem.

Damage or loss during shipment is deemed the responsibility of the carrier, and claims should be made directly with such carrier.